Privacy Policy

1. Introduction

Resume30.ai Inc. ("Resume30.ai," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or use our services (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service. By accessing or using our Service, you consent to the collection, use, and disclosure of information in accordance with this Privacy Policy.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. Information We Collect

We collect information about you in various ways when you use our Service. This information may include personal information that can be used to identify you.

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Account Information: Username, password, account preferences, and profile information.
• Resume and Career Information: Education history, work experience, skills, certifications, and other information typically included in a resume or CV.
• Payment Information: Credit card details, billing address, and other financial information necessary for processing payments.
• Identity Verification Information: Government-issued identification, date of birth, and other information used to verify your identity.
• Communications: Information you provide when you contact us, such as customer support inquiries.

Usage Information

We may automatically collect certain information about how you interact with our Service, including:

• Device Information: Information about your device, such as IP address, device type, operating system, browser type, and device identifiers.
• Log Information: Information about your use of the Service, such as access times, pages viewed, links clicked, and the page you visited before navigating to our Service.
• Location Information: General location information based on your IP address.
• Usage Data: Information about how you use the Service, such as features used, content viewed, and actions taken.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies. See our "Cookies and Similar Technologies" section for more information.

Information from Third Parties

We may receive information about you from third parties, including:

• Social Media Platforms: If you choose to link your social media account to our Service, we may receive information from your social media profile.
• Business Partners: We may receive information about you from our business partners, such as job boards or recruitment platforms.
• Service Providers: We may receive information from service providers that help us operate and improve our Service.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing and Improving the Service: To provide, maintain, and improve our Service, including to process transactions, develop new features, and ensure the Service functions properly.
• Personalization: To personalize your experience, including to recommend features, content, or job opportunities that may interest you.
• Communication: To communicate with you about your account, respond to your inquiries, and send you updates, security alerts, and support messages.
• Marketing: To send you marketing communications, promotional offers, and information about products, services, and events, subject to your communication preferences.
• Analytics: To analyze usage patterns, trends, and preferences to improve our Service and develop new products and services.
• Security: To detect, prevent, and address technical issues, fraud, abuse, security risks, and illegal activities.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
• Enforcement: To enforce our Terms of Use and other agreements, including for billing and collection purposes.
• Protection: To protect the rights, property, or safety of Resume30.ai, our users, or others.

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Your Consent

We may share your information when you direct us to do so or otherwise provide your consent.

Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as data storage, maintenance services, database management, web analytics, payment processing, and marketing.

Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Protection of Rights

We may disclose your information to protect the rights, property, or safety of Resume30.ai, our users, or others, including to enforce our agreements, policies, and terms of use.

Aggregated or De-identified Information

We may share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties for research, marketing, analytics, and other purposes.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

6. Security

We have implemented appropriate technical and organizational measures designed to protect the security of your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your account is protected by a password for your privacy and security. You are responsible for keeping your password confidential. We recommend that you do not share your password with anyone and that you change it periodically.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: You may have the right to access the personal information we hold about you.
• Correction: You may have the right to correct inaccurate or incomplete personal information we hold about you.
• Deletion: You may have the right to request that we delete your personal information.
• Restriction: You may have the right to request that we restrict the processing of your personal information.
• Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format.
• Objection: You may have the right to object to our processing of your personal information.
• Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us using the contact information provided at the end of this Privacy Policy. Please note that these rights may be limited in some circumstances by local law requirements.

Account Information

You can update your account information by logging into your account and accessing your profile settings. If you wish to delete your account, you may do so through your account settings or by contacting us.

Marketing Communications

You can opt out of receiving promotional emails from us by following the instructions in those emails or by adjusting your communication preferences in your account settings. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Service. For more information, see our "Cookies and Similar Technologies" section.

8. International Data Transfers

We are based in the United States and process information on servers located in the United States and other countries. If you are located outside the United States, your information may be transferred to, stored, and processed in a country different from your country of residence, including the United States. These countries may have data protection laws that are different from the laws of your country.

By using our Service, you consent to the transfer of your information to the United States and other countries where Resume30.ai operates.

When we transfer personal information from the European Economic Area (EEA), United Kingdom, or Switzerland to the United States or other countries which have not been deemed to provide an adequate level of data protection, we use legal mechanisms designed to help ensure your rights and protections, such as standard contractual clauses approved by the European Commission or other appropriate legal mechanisms.

9. Children's Privacy

Our Service is not directed to children under the age of 18, and we do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by prominently posting a notice on our Service. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

11. California Privacy Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) regarding your personal information.

Your Rights

You have the right to:

• Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell.
• Delete: You have the right to request the deletion of your personal information that we collect or maintain, subject to certain exceptions.
• Correct: You have the right to request correction of inaccurate personal information.
• Opt-Out: You have the right to opt-out of the sale or sharing of your personal information.
• Limit Use: You have the right to limit the use and disclosure of sensitive personal information.
• Non-Discrimination: You have the right not to be discriminated against for exercising your CCPA/CPRA rights.

Exercising Your Rights

To exercise your rights under the CCPA/CPRA, please contact us using the contact information provided at the end of this Privacy Policy. We will respond to your request within 45 days.

Authorized Agent

You may designate an authorized agent to make a request on your behalf. To do so, you must provide the authorized agent with written permission to make the request and we may require you to verify your identity directly with us.

Do Not Sell or Share My Personal Information

We do not sell your personal information for monetary consideration. However, under the CCPA/CPRA, certain sharing of personal information may be considered a "sale" or "sharing." You have the right to opt-out of the sale or sharing of your personal information. To exercise this right, please contact us.

12. European Data Protection Rights

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have certain rights under the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Legal Basis for Processing

We will only process your personal information when we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and use your personal information. In most cases, the legal basis will be one of the following:

• Consent: You have given us consent to process your personal information for a specific purpose.
• Contract: The processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: The processing is necessary for us to comply with a legal obligation.
• Legitimate Interests: The processing is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests.

Your Rights

You have the right to:

• Access: You have the right to request a copy of the personal information we hold about you.
• Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Erasure: You have the right to request that we delete your personal information in certain circumstances.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to request that we transfer your personal information to another organization or to you in certain circumstances.
• Objection: You have the right to object to the processing of your personal information in certain circumstances.
• Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

Exercising Your Rights

To exercise your rights under the GDPR or other applicable data protection laws, please contact us using the contact information provided at the end of this Privacy Policy. We will respond to your request within 30 days.

Complaints

If you are not satisfied with our response or believe that we are processing your personal information in violation of the law, you have the right to lodge a complaint with a supervisory authority in the EEA, United Kingdom, or Switzerland.

13. Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing activities and to distinguish you from other users of our Service. This helps us provide you with a good experience when you browse our Service and also allows us to improve our Service.

What Are Cookies?

Cookies are small data files that are placed on your device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

Types of Cookies We Use

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the Service to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Service. They help us to know which pages are the most and least popular and see how visitors move around the Service.
• Functionality Cookies: These cookies enable the Service to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting Cookies: These cookies may be set through our Service by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other websites.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can usually find these settings in the "options" or "preferences" menu of your browser. However, if you disable certain cookies, you may not be able to use all the features of our Service.

Other Tracking Technologies

In addition to cookies, we may use other similar technologies, such as web beacons (sometimes called "tracking pixels" or "clear gifs"), to track how you interact with our Service. Web beacons are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Service or opened an email that we have sent them.